Return Policy
At Cupid Paw, we are committed to your satisfaction and the happiness of your furry companions. We understand that sometimes situations change or expectations may not be met. Our return policy is designed to provide you with a hassle-free process for returning products that you are not completely satisfied with.
Eligibility for Returns:
- You may initiate a return within 7 days from the date of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Perishable items, such as food and treats, are not eligible for return due to safety and hygiene reasons.
How to Initiate a Return:
- Contact our customer support team at [contact@cupidpaw.com] to request a return authorization. Please provide your order number, the item you wish to return, and the reason for the return.
- Our customer support team will provide you with detailed instructions on how to proceed with the return, including the return shipping address.
Return Shipping:
- The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part or a defective item.
- We recommend using a trackable shipping method to ensure that the returned item reaches us safely. We are not responsible for items lost or damaged during the return shipping process.
Refund Process:
- Once we receive the returned item and confirm its eligibility, we will process the refund for the original purchase price, excluding any shipping costs. The refund will be issued to the original payment method used during the purchase.
- Please allow 3-5 business days for the refund to be processed and reflected in your account.
Exchanges:
- If you would like to exchange a product for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within [X] days of receiving the order. We will provide instructions on how to proceed, which may include returning the item for a replacement or refund.
Non-Returnable Items:
- Gift cards, personalized or custom-made items, and perishable goods (such as food and treats) are not eligible for return.
Contact Us:
If you have any questions or concerns about our return policy, please don’t hesitate to reach out to our customer support team at contact@cupidpaw.com. We’re here to assist you and ensure that you have a positive experience with Cupid Paw.
Thank you for choosing Cupid Paw for your pet’s needs. We appreciate your trust in us to provide high-quality products that contribute to the well-being of your furry friends.